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Serviced Office enquiries 

The serviced office enquiry system is designed so you can select offices of interest, complete your details and receive full contact and price information immediately in an email report. 

Enquiries about Hotel, Hostel and Tour bookings

For questions about Wotif.com accommodation bookings, please see their customer service page.

For questions about Hostelworld backpacker hostel bookings, see Hostelworld FAQ and Contact Hostelworld Your booking confirmation voucher will include full contact details of the hostel.

For questions about Viator Tour bookings, your booking confirmation voucher will include full contact details of the tour operator. You can also email Viator - "support (at) viator.com" for prompt 24/7 support. Check your voucher for the email address. For questions before booking, please use the "Request Help" button at the bottom right of the relevant tour and use the FAQ and online form.

Please note that we do not take phone bookings. All bookings are processed through the secure online booking systems of the appropriate companies above using white-label, co-branded websites which include our navigation. You can see the "powered by" logos and check the address bar at the top of your screen (http://...) to see which company you are dealing with. We select reputable companies to provide these services to you. All bookings are processed by the above companies - not by us.
 
If you still have a problem with an existing booking, please use our feedback form or phone us in Australia on +61 7 3889 6800, international +61 7 3889 6800 or in emergency only mobile 0402 005 873 

Contacting Us

Online Encounters Pty Ltd
Internet Publishers
Shop 10 & 11, 424 Gympie Road, Strathpine, Queensland.
(Appointments preferred)
Postal address: PO Box 2140, Strathpine Centre, Qld 4500, Australia.

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